FAQs

Booking an appointment is easy!

You can call us at +44 7926 483084

You can email us at contact@edgeperformancetherapy.co.uk

OR

Visit our website to book online

We recommend wearing comfortable, loose-fitting clothing that allows easy movement. If your appointment involves treatment of a specific area (e.g., knee, shoulder), please ensure that the clothing allows access to that area.

Yes, sharing your past medical history is an essential part of your initial consultation at Edge Performance Therapy. This information allows our therapists to understand any pre-existing conditions, previous injuries, and other health factors that could influence your treatment plan. By having a detailed understanding of your medical history, we can tailor our services to meet your specific needs safely and effectively.

Rest assured, all personal and medical information you provide will be treated with the utmost confidentiality, including notes taken during sessions. Edge Performance Therapy complies fully with the General Data Protection Regulation (GDPR) and relevant UK laws. This means that your data will be securely stored, only accessible by authorised personnel, and will never be shared with third parties without your explicit consent. We are committed to protecting your privacy and ensuring that all your information is handled in a secure and confidential manner.

For your appointment at Edge Performance Therapy, please bring the following:

1. Comfortable Clothing: Wear or bring comfortable, loose-fitting clothes that allow easy movement. If your treatment focuses on a specific area (e.g., knee, shoulder), ensure your clothing allows access to that area.
2. Medical Records: If you have any relevant medical records or information about past injuries or treatments, please bring them along. This helps our therapists get a comprehensive understanding of your health.
3. Payment Method: We accept various payment methods, including major credit and debit cards. Please ensure you have a valid payment method with you to settle any fees associated with your treatment.
4. Towels: In an effort to maintain the highest hygiene standards, we request that you bring your own clean towel for your treatment.

By preparing these items ahead of time, you can ensure a smooth and efficient appointment process, allowing our therapists to focus on providing you with the best care possible.

We accept various payment methods, including cash, and major credit and debit cards via card machine onsite. Please ensure you have a valid payment method with you to settle any fees associated with your treatment.

Payment can also be made online and the time of booking.

Whether your insurance covers treatment costs at Edge Performance Therapy depends on your specific insurance plan and provider. Many health insurance policies do cover sports therapy and related treatments, especially when they are deemed medically necessary, such as for injury recovery or post-surgical rehabilitation.

To determine if your treatment is covered:

1. Check with Your Insurance Provider: Contact your insurance provider directly to inquire about coverage for sports therapy, or related services. Ask about any requirements, such as needing a referral from a GP.
2. Contact Us for Assistance: We can help verify your insurance coverage. If you provide us with your insurance details, we can assist in determining what services are covered under your plan and guide you on the next steps.

It’s always a good idea to confirm coverage details before your appointment to avoid any unexpected expenses.

Upon arrival at Edge Performance Therapy, please proceed directly to the designated seating area within the gym. Your therapist will meet you there at your scheduled appointment time. This simple step ensures a smooth and timely start to your session.

At Edge Performance Therapy, we specialise in treating all musculoskeletal (MSK) conditions, including:

• Joint Pain: Conditions like arthritis, sprains, and strains.
• Back and Neck Pain: From general discomfort to specific issues like herniated discs or whiplash.
• Sports Injuries: Including ligament tears, tendonitis, and overuse injuries.
• Muscle Pain: Such as strains, cramps, and soft tissue injuries.
• Postural Issues: Addressing imbalances that cause pain or discomfort.
• Chronic Pain: Providing management and relief for long-term pain conditions.
• Repetitive Strain Injuries (RSI): Including carpal tunnel syndrome and tennis elbow.
• Pre and Post-Surgery Rehabilitation: Assisting with recovery and preparation for surgeries such as joint replacements, ligament repairs, and more.

Whether you’re dealing with an acute injury, chronic condition, or recovering from surgery, our team is equipped to help you manage and overcome these issues to enhance your physical function and well-being.

While we value the insights from your previous assessment, we typically recommend conducting our own evaluation. This allows us to get a complete and up-to-date understanding of your current condition, as well as to tailor our approach to your specific needs and goals. Our assessments are designed to be thorough, and they often include tools and techniques that may differ from those used in other assessments. However, if you have relevant medical records or assessment results, please bring them with you to your appointment, as they can be helpful in informing our treatment plan.

No, our services at Edge Performance Therapy are available to everyone, not just gym members. Whether you’re a member of the gym or simply seeking expert therapy services, you are welcome to book an appointment with us. Our goal is to provide top-quality care to all individuals, regardless of their gym membership status.

Absolutely, our services at Edge Performance Therapy are designed for everyone, not just athletes. Whether you’re dealing with everyday discomfort, recovering from an injury, or simply looking to improve your overall physical health, our tailored treatments can help you achieve your goals. Our therapies are beneficial for a wide range of individuals, from those seeking pain relief to those wanting to enhance their mobility and overall well-being. We customise our approach to meet your specific needs, regardless of your fitness level or athletic background.

Certainly! If you’re unsure which service is right for you, we’re here to assist. You can reach out to us through the contact methods provided on our website, or fill out our contact form. Simply provide us with some details about your goals or concerns, and we’ll guide you in selecting the service that best meets your needs. Whether you’re looking for injury recovery, pain relief, performance enhancement, or general well-being, we’ll help you find the most suitable option.

We require 24 hours’ notice for cancellations. Failure to do so will result in a cancellation fee of the full session amount. This policy helps us manage our schedule effectively and offer the appointment time to other clients in need.

There are a couple of ways you can save money at Edge Performance Therapy:

1. **Sign Up for Our Newsletter**: By subscribing to our newsletter, you’ll be the first to know about special offers, discounts, and promotions. This is a great way to take advantage of savings throughout the year.

2. **Purchase a Block of Sessions**: We offer discounts when you purchase sessions in bulk. Buying a block of sessions not only ensures you stay consistent with your treatment but also provides you with a cost-effective way to receive ongoing care.

These options provide both flexibility and savings, allowing you to receive top-quality care while managing your budget effectively.

**Accessibility**: Our facility is fully accessible, ensuring that clients of all mobility levels can comfortably visit us. If you have specific accessibility needs, please let us know in advance so we can assist you accordingly.

**Parking**: Convenient parking is available near our location, including designated parking spots close to the entrance. Additionally, there is street parking available nearby, providing you with more options when visiting our facility. If you have any questions about parking or need further assistance, feel free to contact us before your visit.